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Wales Conference: FAQ

Wales Conference: FAQ


I can no longer attend the event - can I transfer my ticket to someone else?

Replacement delegates can be nominated subject to an administration fee of £25.00 + VAT.

Please get in touch with our Events team by emailing .

I would also like to attend Solace Summit in October, do I get discount for attending both conferences?

You certainly do! Once you have purchased your ticket, just head to the Summit booking page, where you will find your discount has been applied.


Can I park at Parkgate Hotel?

The Parkgate Hotel is located in the centre of Cardiff city, therefore we are unable to offer on-site parking or valet parking services. Thanks to its convenient location, there are a range of public transport options, as well as public car parks, within walking distance of the hotel. Please find more details about car parking below.

For Visitors

The Parkgate Hotel’s convenient city centre location benefits from a number of car parks all within close walking distance.

Our nearest car park is:

NCP Cardiff Westgate Street (max height 1.75m)
Sat nav postcode CF10 1DZ

For Hotel Guests

Preferential Parking for Parkgate Guests

Guests of The Parkgate Hotel can enjoy 24 hours car parking for only £11.00 at nearby Cardiff Westgate Street and Cardiff Greyfriars NCP car parks.  To redeem this exclusive offer, simply download the NCP ParkPass app and enter Saver Code: PARKGATEGUEST.

  1. Download the NCP ParkPass app
  2. Register your details and payment method
  3. Enter the Saver Code: PARKGATEGUEST
  4. Select Cardiff Westgate Street or Cardiff Greyfriars from the NCP car parks
  5. Hit the ‘Generate QR code’ button
  6. Use this digital QR code to enter and exit the car park – scan direct from phone app

Tap here to download NCP ParkPass app for iOS (Apple)

Tap here to download NCP ParkPass app for Android

Please do not take a normal ticket from the machine when you enter the car park, instead you will need to scan the QR code from the NCP ParkPass app upon entry and exit in order to receive the discounted rate.


When there’s a major event in Cardiff, there can be road closures. Please check for road closures before your journey to the car park

Will there be Wi-Fi at the venue?

Yes, Wi-Fi will be available. Network details will be displayed around the venue, but if in doubt, ask a member of Solace staff for the details.

Is accommodation available nearby?

Solace have secured an allocation of rooms at The Parkgate Hotel for guests joining us for the Wales Conference ’22.

Rooms are available on the evenings of Wednesday 7 September and Thursday 8 September and are on a first come, first served basis.


Single Occupancy Bed & Breakfast per room £132.00

Double/Twin Occupancy Bed & Breakfast per room £157.00

Booking Process

  • Guests can book a room online at using the following block code prompt on the ‘Book Online’ tab on the homepage: SOL070922
  • At the time of booking, guests will be required to make a full non-refundable and non-transferable prepayment of the bedroom(s).
  • Following payment, guests will receive a confirmation of their reservation.
  • These rooms will not be available to book until contracts received and booking is definite.

Bedrooms are available to book until 21st July 2022. 

Availability and rates after this date cannot be guaranteed.

We also suggest nearby accommodation.




How do I get to Parkgate Hotel?

The Parkgate Hotel is located on Westgate Street in the city of Cardiff, just a 7-minute walk from Cardiff Central railway station.  There are several bus stops nearby, the closest of which are around a 1 minute walk from the hotel.

Cardiff is well connected and can be easily reached by road (M4 motorway) and rail (Cardiff Central Station) from all major UK cities, and also from many international and UK destinations direct by air via Cardiff Airport.  The T9 bus service offers a direct link from Cardiff Airport to Cardiff City Centre and the bus stop is located directly outside the airport terminal.


I require some special assistance throughout the conference. Who can I speak to about this?

Please get in touch with our Events team by emailing or call us on 0207 233 0081.

The team will be happy to discuss your requirements in a way that works best for you.

Is Parkgate hotel accessible?

The Parkgate Hotel offers nine dedicated accessible rooms, comprising of two different layouts, all located in close proximity to the passenger lifts.

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