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Frequently
Asked Questions

Frequently
Asked Questions

Booking and tickets

I am a Trailblazer and wish to attend alone, is this possible?

Of course! You do not need to accompanied by a senior leader to attend. Just head to our booking page and secure your free place.

I'm a Trailblazer and have booked my ticket - can I stay for Summit too?

Yes you can! In order to further support sector development, we are offering Trailblazers the chance to attend Summit at the reduced rate of £215 +VAT offering a discount of over £300 off full-priced Summit tickets.

Once you have purchased your Trailblazers ticket, simply head to the Summit booking page and you will find your discount has been applied!

I am a senior leader and I would like to bring more than one Trailblazer - is this possible?

Absolutely – in fact, we encourage it! This event is all about developing future talent, so if you have multiple talented individuals in your organisation (and we’re sure you do) please bring them along!

I am a senior leader - is this event free for me too?

Yes, the Trailblazers event is free for all to attend. However, as a senior leader, you must have booked a ticket to the full Summit event in order to be eligible.

I can no longer attend the event - can I transfer my ticket to someone else?

Replacement delegates can be nominated subject to an administration fee of £25.00 + VAT.

Please get in touch with our Events team by emailing events@solace.org.uk .

Venue Information

Will there be Wi-Fi at the venue?

Yes, Wi-Fi will be available. Network details will be displayed around the venue, but if in doubt, ask a member of Solace staff for the details.

How do I get from Birmingham International Train Station to the Hilton Birmingham Metropole?

From the entrance/exit of the train St (upstairs), turn right following the signs for the NEC.

 

Continue down the concourse and at the end you will see escalators leading down into the NEC.

 

Once through the doors veer to your right and follow the signs for the exit.

 

Outside the NEC there are signs for the hotel.

 

Walk in the direction of the lake and then turn left, the path then leads you to the hotel, this is also sign posted.

Is Summit taking place in the same location?

It sure is! We’ve arranged for the full programme of activities and events to take place in one location for maximum convenience.

That means you don’t have to worry about moving across multiple locations and can take the time to enjoy networking with colleagues from across the industry, meeting our business partners, exhibitors and sponsors, or even spending some time in the hotel gym 😉

Special Assistance

Is the Hilton Birmingham Metropole accessible?

The Hilton Birmingham Metropole strives to be accessible for all guests.

 

To view accessible amenities please visit the hotel website: https://www.hilton.com/en/hotels/bhxmetw-hilton-birmingham-metropole/hotel-info/

and click on the ‘accessible amenities’ dropdown menu.

I require some special assistance throughout the conference. Who can I speak to about this?

Please get in touch with our Events team by emailing events@solace.org.uk or call us on 0207 233 0081. The team will be happy to discuss your requirements in a way that works best for you.

I'd like to reserve an accessible room. How do I go about this?

Please get in touch with our accommodation partner, Kate, at Event-X via email. She will be able to help ensure you are allocated a suitable room. You can contact her by emailing: Kate@event-x.com

Accommodation and parking

I'll be driving to the event. Is parking available at the Hilton Birmingham Metropole?

Parking is available at the Hilton Birmingham Metropole on a first come first served basis at a cost of £12 per car per night.

How can I book accommodation?

Solace have secured a preferential rate at Hilton Birmingham Metropole Hotel for those joining us for Trailblazers, and of course for those staying for Solace Summit.

Rooms are available to book for the evenings of Monday 10th, Tuesday 11th, Wednesday 12th and Thursday 13th October.

The rooms that have preferential rates are based on single occupancy with bed and breakfast.

Allocation of rooms is based on Run of House availability; this may include single bedded, twin bedded and double bedded rooms. 

If you would like to book a room, your booking will be processed by our accommodation partner, Event-X.

 

Please send a Purchase Order to Kate@event-x.com to confirm your hotel booking.

Event-X Limited Foxley House,

31 Foxley Lane Purley, Surrey CR8 3EH.

 

Please note: Once booked, these rooms are non-refundable.

 

Deadline for booking the Hilton Birmingham Metropole is Friday 30th of September 2022.

Are preferential room rates available at the Hilton Birmingham Metropole?

We’ve secured a preferential room rate of:

1 night £172 + VAT one night only

2 nights £167 + VAT per night

3 nights is £165 + VAT per night

*Accommodation packages available for multiple rooms on multiple nights, and please enquire with Kate directly.

If you would like to book a room, your booking will be processed by our accommodation partner, Event-X.

 

Please send a Purchase Order to Kate@event-x.com to confirm your hotel booking.

Event-X Limited Foxley House,

31 Foxley Lane Purley, Surrey CR8 3EH.

 

Please note: Once booked, these rooms are non-refundable.

 

Deadline for booking the Hilton Birmingham Metropole is Friday 30th of September 2022.

Exhibitors

I'm interested in exhibiting at Trailblazers and the Solace Summit. Who should I speak with?

We’re delighted you’re interested in exhibiting at Trailblazers and the 2022 Solace Summit. Please email Roberta at event.sponsorship@solace.org.uk for more information on our available packages.

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